Customer Service Officer

About Us

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

Position Summary

Harvest Advertising Inc is seeking a Customer Service Officer to support customer inquiries, service requests, and customer engagement activities. This role is ideal for an organized and personable individual who enjoys helping customers and developing professional communication skills.

Responsibilities

• Respond to customer inquiries and service requests promptly and professionally.
• Provide accurate information about products, services, and promotions.
• Maintain accurate customer records and documentation.
• Follow up on customer requests and open inquiries.
• Support customer engagement and retention initiatives.
• Collaborate with team members to address customer needs.
• Prepare basic reports and maintain organized service records.
• Participate in training sessions and team meetings.

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving abilities.
• Basic computer proficiency.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or administrative experience is helpful but not required.